Casino Credit Clerk - Philadelphia

Philadelphia, PA

Casino Credit Clerk - Philadelphia

Function (Scope and Main Purpose of Job)

 

Prepares and maintains documentation relating to customer casino credit, check cashing processing and maintenance of such accounts.

 

Compensation: $14.50/hr

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

Specific Responsibilities and Duties

  • Verifies and posts confidential credit information and identification credentials into the patron’s credit line.
  • Processes casino credit applications and maintains customer files.
  • Makes direct contact, either by phone or face to face with customers when taking credit applications.
  • Makes direct contact with banks and consumer credit reporting agencies and casino credit reporting agencies.
  • Makes direct contact with other casinos to obtain and document patron casino credit information.
  • Inputs and authorizes new check cashing customers to computer system.
  • Audits mail-in markers payments, return check logs, and return marker logs.
  • Suspends customers with return check. Reviews and processes win/loss statements.
  • Ability to extend complimentaries in accordance with the property comp matrix.
  • Performs all other duties as assigned.

Job Requirements (skills, knowledge, and abilities)

  • Must be computer literate and detail oriented.
  • Must be able to work flexible schedule, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing required for the position as required by the State Gaming Agency.

Educational Requirements

  • High School diploma or GED required as well as one year of general office work experience.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You may occasionally work in an environment where smoking is allowed.