Banquet Captain - Philadelphia

Philadelphia, PA

Banquet Captain - Philadelphia

Why We Need Your Talents:

 

This lead role is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the operations continuing effort to deliver outstanding guest service and financial profitability. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel.

Where You'll Make an Impact:

  • Assist the Banquet Manager with scheduling, reporting, training and performance management.
  • Guide the Banquet servers in set up of tables and place settings.
  • Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
  • Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner.
  • Ensure guest satisfaction throughout the meal service.
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
  • Assist in the service oversight catered functions, in house and off site.
  • Responsible for making the function space visually appealing and presenting the menu offering for the event.
  • Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
  • Provide excellent customer service and ensure customer needs are met.
  • Provide unique and creative ideas to enhance meetings & group experience.
  • Be familiar with all current and upcoming event details.
  • Should be able to work under pressure and also work in long or break shifts.
  • Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

Skills You'll Need to Succeed:

  • Customer service experience dealing directly with customers.
  • POS (point of sales) Software experience.
  • Upbeat, outgoing and positive attitude.
  • Flexible schedule.
  • Ability to:
    • Speak with others using clear, fluent English and professional language.
    • Answer telephones using appropriate etiquette.
    • Read and comprehend basic instructions.
    • Perform assigned duties under frequent time pressure in an interruptive environment.
  • Good communication skills.
  • Proficient in Micros, XLS, and Microsoft Word.
  • Experience working in a team environment.

A Few Must-Haves:

  • Education: A high school diploma or equivalent GED is required.
  • Experience: Supervisory/lead experience in F&B preferred.
  • Two years of banquet service experience.
  • Alcohol Beverage Control card and any applicable health certificates
  • Must be able to comply with all Pennsylvania state gaming regulations, which may include obtaining a license.

Perks We Offer You

  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available. 
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursementDiscounts on hotels, theme parks, travel, and more!

Physical Requirements:

  • Stand, sit or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Standing and walking for the duration of the shift.
  • Repetitive lifting up to 75 pounds.
  • Bending, stooping, and squatting.

Life at Live!

  • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

 

It is a condition of employment that all new hires who receive job offers after Dec 4, 2021, be fully vaccinated (14 days after final dose) against COVID-19. A booster shot is not required. A copy of your COVID-19 Vaccination Record Card, or a medical certification from your physician, will be required on your first day of employment. Live! Casino will make reasonable accommodations for a disability or sincerely-held religious beliefs.